Care when it’s needed

Geomachine Oy

Any company involved in geotechnical investigations knows that the uptime of drill rigs is directly linked to operational productivity. Geomachine’s maintenance services ensure that machine uptime can be maximised and downtime kept to a minimum.

“At Geomachine, we understand that only a working machine is a productive one,” begins Camilla Ojapalo, Geomachine’s service manager. “That’s why we’ve designed our maintenance services to ensure help is always available—regardless of the scale of the issue or the urgency of the repair.”

In Finland, machine maintenance is primarily carried out at Geomachine’s Tuusula site, while in other Nordic countries, local partners provide the service. For acute problems, fast assistance is available through the service points’ drop-in service. Minor maintenance work can usually be performed on-site within the same day or the next. Emergency care can also be provided on-site to transfer a completely inoperable machine to maintenance.

In addition to repairs, modifications and routine maintenance of drill rigs, service points also modernise older machines. They also handle the calibration of data logging systems and peripherals, and perform software updates on radio control systems installed in rigs.

Prevention is the best maintenance

From the perspective of maximising machine utilisation, the best approach is to care for the equipment proactively and in accordance with a maintenance schedule.

“The best way to solve a problem is to prevent it in the first place. Drill rigs are powerful machines. This means that if a component fails and the issue isn’t fixed quickly, it will likely escalate. If you want to be productive, it makes sense to ensure continuous operation. Productivity is also affected by how much is spent on urgent repairs—the size of the maintenance bill depends directly on the scale of the problem.”

More intelligence and higher utilisation

Part of Geomachine’s digital product family, the GMCare maintenance service is designed to bring more predictability and efficiency to machine upkeep. Customers using this service are less likely to experience unexpected machine failures. “GMCare is an extremely smart maintenance platform. It uses machine learning to build a growing knowledge base, allowing for increasingly individualized and predictive maintenance in the future. If the machine is repaired before it fully breaks down, the length of downtime—and its impact on the project schedule—is minimised.”

GMCare users also recover from existing problems faster. “The service establishes a two-way, real-time connection between the worksite and those responsible for maintenance. The machine is added to the service queue immediately, and repairs can begin without delay. Some issues can be solved remotely through diagnostics, which naturally saves both time and money.”

GMCare is available to all Geomachine customers using the GMTracker logger with cloud connectivity. If GMTracker has not yet been installed, this can be done easily. “Installation takes one to three working days, so it can be up and running very quickly if needed.”

The hallmark of expert service

Geomachine’s maintenance services have been widely praised by customers, and the reason is clear. “Geomachine builds the machines it services, which of course means we know them inside and out. Our service centre is located under the same roof as production, so any questions that arise during servicing can be answered quickly. Our Nordic partners also maintain strong communication with us—so any issues raised on their end can also be solved without delays.”

In addition to in-depth machine knowledge, another key strength of Geomachine’s service is its speed. “Our spare parts inventory is also located on-site alongside manufacturing and servicing. This means we usually have the parts we need immediately available—no waiting for deliveries. Our customers appreciate this, as machine downtime is costly for any business.”

According to Camilla Ojapalo, there’s ultimately a very simple reason to make full use of Geomachine’s maintenance services. “If machine longevity is important to you, it makes sense to take full advantage of everything Geomachine’s maintenance offering includes.”

Interested? Contact Geomachine!